Privacy Policy

1. Introduction

Zentrust AI ("Zentrust," "we," "us," or "our") operates an AI-powered concierge platform that helps couples explore wedding venues, ask questions, and schedule tours. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our chatbot or any part of our Service.

We are committed to protecting your privacy and handling your data with transparency and care.

2. Information We Collect

We collect the following categories of information during your interaction with the Zentrust chatbot:

Data Type	Examples	Purpose
Contact Information	Name, email address, phone number	Tour scheduling, confirmations, follow-ups
Event Details	Wedding date, estimated guest count, budget range	Venue matching and lead qualification
Tour Information	Preferred tour date and time	Calendar booking and reminders
Conversation Data	Messages exchanged with the chatbot	Providing accurate responses, improving service quality
Session Data	Session ID, timestamps, interaction status	Maintaining conversation continuity
Opt-in Preferences	Follow-up consent, vendor recommendation consent	Respecting your communication preferences

3. How We Collect Information

Information is collected through:

• Direct input — information you type into the chatbot (name, email, phone, dates)
• Contact cards — structured input forms within the chat widget
• Opt-in buttons — explicit consent buttons for follow-up communications and vendor recommendations

We do not use cookies for tracking. We do not collect information from third-party sources. We do not use browser fingerprinting or hidden tracking technologies.

4. How We Use Your Information

Your information is used for the following purposes:

• Tour scheduling — creating calendar events and sending confirmation emails
• Venue communication — sharing your inquiry with the venue's events team so they can prepare for your visit
• Follow-up communications — tour reminders, post-visit follow-ups, and promotional offers (only if you opt in)
• Vendor recommendations — connecting you with trusted wedding vendors such as photographers, DJs, caterers, and planners (only if you opt in)
• Service improvement — analyzing conversation patterns to improve the chatbot's accuracy and helpfulness

5. How We Share Your Information

We share your information only in the following circumstances:

• With the venue partner — the venue whose website you are using receives your contact information and event details to follow up on your inquiry and prepare for your tour. This sharing is necessary to provide the Service.
• With wedding vendors — only if you explicitly opt in to vendor recommendations, your name, email, and phone number may be shared with the venue's trusted vendor partners. You can withdraw this consent at any time.
• Service providers — we use third-party services to operate the platform, including cloud hosting (Supabase), email delivery (SendGrid), and calendar integration (Google Calendar). These providers process data on our behalf and are bound by their own privacy policies.
• Legal requirements — we may disclose information if required by law, regulation, or legal process.

We never sell your personal information to third parties.

6. Your Choices and Rights

You have the following rights regarding your information:

• Opt out of follow-ups — click the unsubscribe link in any email, or contact us at support@zentrust.net
• Withdraw vendor consent — contact us to stop sharing your information with vendors
• Request your data — contact us to receive a copy of the personal information we hold about you
• Request deletion — contact us to have your personal information deleted from our systems
• Correct your data — contact us to update or correct any inaccurate information

To exercise any of these rights, email support@zentrust.net with your name and the email address you used in the chatbot.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Active leads — retained for up to 90 days after your last interaction, after which your lead is automatically expired and marked as inactive
• Conversation history — retained for up to 90 days for service continuity
• Unsubscribed users — contact information is retained in inactive status to ensure we do not contact you again

You may request earlier deletion at any time by contacting us.

8. Data Security

We take reasonable measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS) for all communications
• Secure database hosting with access controls
• API key authentication for all system integrations
• No storage of payment information or sensitive financial data

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Services

Our platform integrates with the following third-party services:

• Supabase — database hosting (Privacy Policy)
• SendGrid (Twilio) — email delivery (Privacy Policy)
• Google Calendar — tour scheduling (Privacy Policy)
• Theta EdgeCloud — AI language model processing

These services have their own privacy policies and data handling practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. If we make material changes, we will make reasonable efforts to notify affected users. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, contact us at support@zentrust.net.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zentrust AI
Email: support@zentrust.net